RETURNS & REFUND POLICY
If you are not sure about an item, please feel free to ask for more information or pictures before buying, Do wait until you have a reply from me as once you fill a order after 24 hours it cannot be canceled. This is a handmade jewelry store run by one person. Please look at all photos and read the description for the item. I am happy to provide more information if you have additional questions before purchasing or need more photos.
Contact the shop at MRRose@christinarosejewelry.com with problems I will resolve them within 24-72 hours. When you purchase a item you are agreeing to my shop policies. My Business depends on Repeat Customers and I will do all I can to ensure safe delivery of your items. Your piece will be packaged inside bubble wrap. I use usps. Paypal will email you the tracking number. Allow a few days for getting your piece ready to ship if it is made to order.
If you are considering purchasing my handmade jewelry, please agree to comply with and honor the following store policies. My feedback total score stands at 5000 in positive feedback over 5 shops I have a track record of excellent service and honor all my agreements.
Come to me first with any problems I will resolve them within 24-72 hours.
I accept the following forms of payment: PayPal
SITE IS SSL ENCRYPTED PAYPAL PREFERRED PAYMENT WITH ANY CREDIT CARD
You do not need a paypal account log in as a guest. Make click confirm your order on paypal or your order will not go threw.
Please use the correct address with your payment. Otherwise I will not be able to be responsible for items that are redirected due to an incorrect address.
After 24 hours orders cannot be canceled.
All items are shipped by the United States Postal Service. USPS
Please allow at least a few days for packing/handling time before shipping to ensure that your pieces can be packed with the care that they deserve. If you need an order in a rush, a rush handling fee of $10 to $20 depending on order size is an option for you, and if you would like to upgrade to a faster shipping method such as Priority mail or FED EX, feel free to contact me for this as well.
Out of fairness to all of our customers, unless you have paid for Rush Handling, orders will be pulled, packed, and shipped in the sequence they are received. Notes such as "I need this in a hurry. Please send out as soon as possible" cannot be honored unless you have paid for rush handling because I believe that this would be unfair to other customers. Make your purchases in good time before you need them, especially around Christmas allow one month in advance of receiving. note many of the pieces are made to order and give a estimate of time. If you are not sure how long it will take me to make the piece send me a message in advance of when you need it to see how I am running. I always make my deadlines and generally allow for a few more days than I will actually need so you will not be disappointed. It is safe to estimate 5-7 days for a handmade piece.
It is very important that you provide the correct address with your payment. I print shipping through Paypal directly from the shipping information on your order, so if you have provided an incorrect address to Paypal or Etsy's credit card checkout system, this might cause some serious problems for you.
If you have given an incorrect address, and something is sent back, and it needs to be reshipped I will have to charge you for shipping again. We are not responsible for items lost due to your using a incorrect address.
Please note: Our packaging is intended to be safe and secure during the trip through the postal system.t refundable.
Items damaged in shipping will be replaced or issued in the form of STORE CREDIT, not a refund. I have a number of reasons for adopting this policy without going into too much detail. If you do not agree to this policy, please do not purchase from this store. For this credit to be issued, you will be required to submit photographs and/or return any damaged items.
****INTERNATIONAL SHIPPING TO COUNTRIES OTHER THAN THE UNITED STATES:
Please realize that we have no control over whether your postal system decides to charge duties or customs fees on your items, and you are responsible for paying these fees. I you have not received your package, please check at the post office and do keep your customs number it will help locate the package at the post office faster. If you do not claim your item within 30 days standard time, from the post office and it is returned to us, you will be required to pay for postage again. Contact the shop if it has been over 3 weeks since mailing or your local post office.
COPYRIGHT AND TRADEMARK
Buyers do note that A Purchase of one of my Christina Rose Jewelry pieces does not relinquish copyright ownership. All designs are copyrighted and trademarked. Images with designs sent to US copyright office bi-monthly before publication. All writing, designs photography and styling or any other intellectual copyrighted materials are owned by Christin Rose Jewelry LLC. Unauthorized use of any of these materials is subject to legal action.
Are for over 300 dollars in total for large retail repeat customers with a physical shop. This may require you to sign a agreement with my design services and or use of any content like photos or descriptions which are copyrighted. Because a lawyer may be needed there may be a slight fee for this service. Contact me for availability.
SHOP POLICIES SUBJECT TO CHANGE WITHOUT NOTICE
At our discretion we can alter the shop policies at any time. By purchasing fro this shop you are agreeing that you understand the stop's right to make changes. Changes will be posted once implemented.
LEGAL INFORMATION FOR PUBLICATIONS
If you wish to use my designs, images I photograph or photos of models, myself or any of my content including logos and writing or other intellectual property on your blog, magazine or web site you must contact me first and have a proposal ready with a limited time-frame and for what use. I consider limited usage only within a specific timeline and publication. Once that has expired you must remove the content or sign a new contract. You may not use any of my content on your site without written consent. Contact me for availability. Some restrictions may apply no third part endorsements are allowed.